1.2 On Saying “Please”

1.2 On Saying “Please”

Ans:

• Purpose of using courtesy words:

Please for Requests

Please is used in order to make requests more polite.

• Could you give me a hand, please?
• May I use your telephone, please?

Please for Confirming Help

Please is also used to confirm an offer of help using the phrase yes, please.

• Would you like to come with us? – Yes, please.

Thank You

Thank you is used when a compliment is given:

*You’re a fantastic tennis player! – Thank you.

*I really enjoyed dinner. It was very tasty. – Thank you, I’m glad you like it.

Thank You to Accept and Refuse Offers

Thank you is often used at the beginning of a reply to an offer. It can be used in both the positive and the negative form to either accept or refuse an offer.

• Would you like something to drink? – Thank you. I’d like a cola, please.
• Do you want to join us at the concert tonight? – No thank you. I need to study!

You’re Welcome

The phrase you’re welcome is the most common response when someone thanks you for something. You’re welcome is a phrase that comes from the German word willkommen. However, as you can read below, the use is very different than in German. Other phrases for saying you’re welcome include:

Formal

• Don’t mention it.
• Not at all.
• My pleasure.
• I’m glad to have been of help.

(4)

Excuse me and pardon me are polite expressions that you use when you do something that could be slightly embarrassing or rude.

You usually use sorry to apologize after you have done something wrong.

According to Macmillan Dictionary, excuse me is used for:

1. politely getting someone’s attention
2. showing you are sorry for interrupting someone
3. asking someone to move so that you can get past them
4. politely telling someone you are leaving

Sorry is used for :

1. emphasizing how bad,stupid,or embarrassing something is
2. feeling sadness or sympathy because something bad has happened to them
3. disappointed about a situation, and wishing you could change it

1. We usually say excuse me before we interrupt or disturb somebody;
we say sorry after we disturb or trouble somebody.

Compare:

• Excuse me, could I get past?… Oh, sorry, did I step on your foot?
• Excuse me, could you tell me the way to the station?

Ans: Desirable Character traits: ( )

• 1. Humorous, 2. Benevolent, 3. Wise, 4. Humble, 5. Generous

Ans:

Appropriate	Inappropriate
1. To knock before you enter in your principal’s office. 2. To thank a person who offers you tea or coffee. 3. To be polite and courteous to others.	1. To receive a call while you are in a lecture or class. 2. To leave the classroom without the teacher’s permission. 3. To occupy the seats reserved for ladies or physically challenged or elderly people on a bus or train.

Margin Questions

Ans:

2)

Ans: “Please” and

Sweetly.

3)

Ans:

4)

Ans: According to the conductor, the stale of old tricks are: 1) when any passenger says that he has forgotten his wallet. 2) When a passenger doesn’t have a money for fare but he tries to fumble his pocket for ticket.

Ans: 1). Humility:

the quality of not being proud because you are aware of your bad qualities:

He doesn’t have the humility to admit when he’s wrong.

They might be very rich, but it wouldn’t hurt them to show a little humility.

2) Courtesy:

polite behaviour, or a polite action or remark:

You might get along better with your parents if you showed them some courtesy.

[ + to infinitive ] He could at least have had the courtesy to say sorry.

The president welcomed her visitors with the usual courtesies.

3) Empathy:

the ability to share someone else’s feelings or experiences by imagining what it would be like to be in that person’s situation:

He loves children and has a certain empathy with them.

4) Self- esteem:

belief and confidence in your own ability and value:

The compliments she received after the presentation boosted her self-esteem.

She suffers from low self-esteem and it prevents her from pursuing her goals.

5) Generosity:

a willingness to give help or support, esp. more than is usual or expected:

She is admired for her generosity.

6) Gratitude:

the feeling or quality of being grateful:

deep/eternal gratitude

She sent them a present to show/express her gratitude.

Take this as a token of my gratitude for all your help.

7) Sympathy:

(an expression of) understanding and care for someone else’s suffering:

The president has sent a message of sympathy to the relatives of the dead soldiers.

I don’t have much sympathy for her – I think she’s brought her troubles on herself.

Ans:

The need of Soft Skills:

It is hard to say which soft skills are most important, because it will vary by situation.

However, this list is broadly what employers mean when they talk about ‘good soft skills’. They are, therefore, the skills that are most likely to enable you to build constructive working relationships with others, or to be a constructive and helpful employee.

a ) Written and verbal communication:

Written and Verbal Communication skills are almost always high on the ‘essential skills’ list in any job advertisement.

People with strong communication skills can build relationships (from the initial rapport-building through to a longer-term relationship). They can listen well and vary their communication to suit the circumstances. They avoid misunderstandings, and in general make any workplace work better.

b ) Ways of interacting with others:

Skills such as active listening, collaboration, presenting ideas and communicating with colleagues are all highly valued in the modern workplace. Strong soft skills ensure a productive, collaborative and healthy work environment, all crucial attributes for organisations in an increasingly competitive world.

c ) Creative Ability:

Creativity is a broad ability incorporating many different skill sets including other soft skills and technical skills. Employees with creativity can find new ways to perform tasks, improve processes or even develop new and exciting avenues for the business to explore. Creativity can be used in any role at any level.

d ) Emotional Intelligence :

Emotional intelligence is a learned ability to identify, experience, understand, and express human emotions in healthy and productive ways. Emotional intelligence is known in educational settings as social/emotional learning. Whatever term you prefer, the concept is the same: to help individuals learn to use their emotions in a positive, constructive way. Emotional intelligence skills form the base of competencies that all soft skills are built upon.

Ans: (a) The essay tells us about courtesy, civility, morality, responsibility and control.

Ans:

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Part2 video

Ans: Social work as a discipline has made progress in many areas, including school social work, military social work, and mental health, to name a few. Conversely, police social work has seen a reduction in advancement within the last three decades. Police departments and social workers have traditionally worked together to deal with community problems. In fact effective prevention, intervention, and stabilization require more than police action and goes beyond the capability of any single agency. Studies show that social services provision has always been a key part of policing, operating alongside service to victims of crimes and the enforcement of the law against offenders. The purpose of this study is twofold: (1) to explore whether police departments in the state of Minnesota provide social services to crime victims and witnesses and to residents seeking social service assistance in non-crime situations; and (2) to explore strategies for hiring social workers within the agency, and to enhance effective collaboration with the new hires during specific types of responses to interventions, such as mental health crises and domestic violence. A case study design methodology, specifically involving in-depth interviews of 40 Minnesota police chiefs and the utilization of documentations are employed in this study.

Ans:

A	B
Regular	Exercise
Mid-day	Meal
Key	Time
Fast	Food
Try	Hard
Richly	Decorated
Free	Time
Traffic	Jam
Social	Concept
Wild	Animal

Ans: The word big is often used in collocations with a happening or event, for example:

Collocation	Sentence
a big accomplishment	Many people, who have achieved what was important to them, look back on their lives and feel a big accomplishment and a sense of integrity.
a big decision	The villagers are furious about a big decision to close the railway station
a big disappointment	She tried to hide her a big disappointment at not getting the promotion.
a big failure	Their attempt to climb Everest ended in a big failure.
a big improvement
a big mistake
a big surprise